Refund policy

You may request a return within 30 calendar days after receiving your order.

Our 30-day return policy applies to eligible purchases and does not limit any mandatory consumer rights available under the laws of your country.

Return Eligibility

To qualify for a return, the item must:

• be in the same condition in which it was received;
• be unused and unworn;
• include all original tags, accessories, manuals, and components;
• be returned in its original packaging;
• include a receipt or other proof of purchase.

Items that are damaged through misuse, improper handling, normal wear and tear, or unauthorized modification may not be accepted.

How to Request a Return

Before returning an item, contact us at support@homeax.shop and provide:

• your order number;
• the name of the item;
• the reason for the return;
• photographs or video if the item is damaged, defective, or incorrect.

If your return is approved, we will provide return instructions and the appropriate return address.

Items returned without prior authorization may not be accepted.

Return Shipping Costs

If you are returning an item because it is defective, damaged, or different from what you ordered, Homeax will cover the reasonable return shipping costs.

For returns caused by a change of mind, an incorrectly selected product, or an exchange request, the customer is responsible for the return shipping costs, unless otherwise required by applicable law.

If we provide a prepaid return label for a change-of-mind return, its cost may be deducted from the refund. We recommend using a tracked shipping service, as we cannot guarantee receipt of an untracked return.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, incomplete, or incorrect, contact us as soon as possible at support@homeax.shop. Include your order number and clear photographs or video showing the issue.

Once the issue has been reviewed, we may offer a replacement, repair, partial refund, or full refund, depending on the circumstances and applicable consumer law.

Exchanges

We do not currently process direct exchanges for change-of-mind purchases.

The fastest way to receive another product, model, or variation is to return the original item and place a new order after the return has been approved.

If you received a damaged, defective, or incorrect item, we may arrange a replacement without requiring a separate purchase.

Non-Returnable Items

The following items cannot normally be returned:

• personalized, customized, or made-to-order products;
• perishable goods;
• opened or used personal-care and hygiene products;
• hazardous materials, flammable liquids, or gases;
• gift cards;
• items marked as final sale.

These exclusions do not apply where the item is defective, damaged, incorrectly supplied, or where applicable law gives you a mandatory right to return it.

Please contact us before purchasing if you have questions about whether a particular product can be returned.

Refunds

We will notify you after we receive and inspect your return.

If the return is approved, the refund will be issued to your original payment method within 10 business days. Your bank, card issuer, or payment provider may require additional time to process and display the refund.

Shipping charges will be refunded only where required by applicable law or where the return is caused by a defective, damaged, or incorrect item.

If more than 15 business days have passed since your refund was approved, contact us at support@homeax.shop.

European Union Right of Withdrawal

Customers purchasing online in the European Union have a statutory right to withdraw from an eligible purchase within 14 days after receiving the goods, without providing a reason. This right is included within, and is not reduced by, our 30-day return period.

To exercise this right, contact us at support@homeax.shop within 14 days after delivery. After notifying us, the goods must be returned within the period required by applicable law.

For a statutory change-of-mind withdrawal, the customer normally pays the direct return shipping costs unless Homeax agrees to cover them or applicable law provides otherwise. Defective and incorrectly supplied goods are handled without return shipping costs to the customer. Official EU guidance.

Nothing in this policy limits any mandatory consumer rights available under European Union or national law.

Contact Us

For return, exchange, or refund questions, contact:

Email: support@homeax.shop