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Questions about an order or a product? Our support team is here to help.
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Include your order number and the email used at checkout.
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HELP CENTRE
Quick answers before you write
The information customers most often need, all in one place.
Delivery to EU countries usually takes 4–12 days. Delivery is free on every Homeax order. You can find full details in our Shipping Policy.
Use the tracking link in your dispatch confirmation email. If the tracking has not updated or you cannot find the email, contact us with your order number.
Email us as soon as possible with your order number. We will try to help, but changes cannot be guaranteed once an order has entered processing or has been dispatched.
Eligible products can be returned within 30 days under the conditions set out in our Returns & Refund Policy. Contact support before sending an item back so we can provide the correct instructions.